The Friendlies Discount Pharmacy is owned by its members, essentially the community. Anyone who purchases a membership is entitled to a member’s discount and other benefits. The Friendlies Discount Pharmacy was opened in 1921.
Legislation in Australia deems that “pharmacist only medication” requires personal counselling by a pharmacist on sale of the item. As internet and mail order pharmacies do not provide this, a prescription enables a doctor to provide appropriate counselling. In-store shoppers at The Friendlies Discount Pharmacy may not require a prescription.
It is illegal to accept faxed or emailed prescriptions in Australia. We must receive an original prescription or repeat prescription before we are able to dispense and post.
All information collected by The Friendlies Discount Pharmacy is strictly confidential. We do not provide this information to any other party for any purposes. In addition, all The Friendlies Discount Pharmacy staff is legally bound by conditions of employment to the confidentiality of your order and personal details.
The Friendlies Discount Pharmacy will endeavour to locate products that are not located on our website that you desire. Simply send the relevant information to orders@friendlies.com.au and we will endeavour to source it for you.
Yes. Simply attach a note saying you give us permission to keep repeat prescriptions on your file, or select the option when ordering a prescription online. The next time you place an order, we automatically match up the repeats with the order and dispatch the same day saving you time in delivery. In addition, you can also elect to receive automatic monthly email reminders to increase medication compliance.
Yes. We release a catalogue every month. If you would like access to a copy, please contact us by phone or email and we will email a copy to you.
Yes. We have Pharmacists available on phone 5 days a week from 8.30am to 5.00pm Monday to Friday. You can phone your local pharmacy or alternatively phone 07 4122 1455.
The Friendlies Discount Pharmacy uses this information to perform our services and capabilities in operating our business for the consumer. We do not sell, provide, or allow our information to be viewed by any other person or body other than those employed by The Friendlies Discount Pharmacy.
The government under the National Health Service (NHS) subsidises many medicines so that all Australians can have access to affordable prescription medicines. Because they are paying for some or all of the cost of these, they impose restrictions on how frequently they can be dispensed. This varies from item to item but you can ask your pharmacist what the time interval is on a particular product. In most cases the time interval is 21 days. Items dispensed before this time interval cannot be covered under the NHS except in special circumstances.
No. Unfortunately due to Queensland Health regulations, medicines including any preparation that is taken orally cannot be returned for credit. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also, it is possible the product could have been tampered with.
The Friendlies Discount Pharmacy is committed to ensuring the safety of the patient in regards to their use of medications. The Friendlies Discount Pharmacy may use their discretion to refuse supply of an order where they deem it is within the best interests of the patient, outside the limits of patient safety or concerned a product is being misused. The sole discretion is that of the pharmacist in charge.
The Friendlies Discount Pharmacy has always been Quality Care Pharmacy (QCPP) accredited for retail, internet and mail order pharmacy. QCPP is an industry-developed quality assurance program developed by the Pharmacy Guild of Australia. This program guarantees a minimum standard is met within all facets of pharmacy to maintain high levels of customer service.
No. Unless your doctor has endorsed your script “Regulation 24” or has written the prescription for the increased quantity, we are unable to supply increased amounts. Please talk to one of our pharmacists before placing an order in this case.
No. Fragrances, medicines and vitamins cannot be returned for refund or exchange.
No. Unless your doctor has endorsed the prescription “Regulation 24” or has supplied a signed consent form to allow multiple packs to be supplied. You can also ask your doctor to write your script out for the increased quantity. Please note that if you do obtain multiple packs on the one order, they may no longer count towards your Safety Net limit. If you would like to know more about the Safety Net, please phone and ask to talk to a pharmacist. Medicines cannot be returned for a refund..